Frequently Asked Questions
What is FAPIA?
F.A.P.I.A. stands for the Florida Association of Public Insurance Adjusters.  Our organization consists of members and associate members that have joined together for the
express purpose of protecting the public and acting on their behalf as Consumer Advocates. To be considered for Membership, a person must be licensed Public Adjuster
in the State of Florida. To be considered for an Associate Membership a person, company or firm must conduct business that serves the best interests of Insureds and not
that of the Insurance Companies. F.A.P.I.A. also promotes professional education and a rigid code of professional conduct and ethics.
MEMBER
The  Shelley Group, Inc.        Jeff Shelley - Private Public Adjuster         Home Office: PO Box 480098  Delray Beach, Fl 33448
jeffshelley@theshelleygroupinc.com     License #: D039972
  • What is the difference between Public Adjusters and Insurance Adjusters?
    There are three different types of insurance adjusters, two of which are hired by the Insurance
    Company.  The insurance adjusters are employed by an insurance company, while the independent
    adjusters are hired by the insurance company.  A Public Adjuster works for the property owner, not the
    insurance company.

    Filing an insurance claim for someone's most valuable asset, their home, can be a very stressful time.  
    When the Insurance Company sends out their own adjusters, engineers, and contractors that rely on
    the insurance company for business, can you really be certain they have your best interest in mind?  It
    is always a wise decision to let The Shelley Group review your claim even after you have settled with
    your insurer.  Most of the time, we can re-open your claim and supplement for more money if
    discrepancies are found.

  • How does a Public Adjuster get compensated?
    There are no upfront fees.  We work on a contingency basis and our service fee is based on a small
    percentage of your claim settlement.  We sign a contract with you so you know exactly what to expect.  
    And remember... NO RECOVERY-NO FEE

  • How do I know if I need my own Private Public Adjuster?
    Feel free to call toll free, 1-877-714-6221 or email The Shelley Group with any information,
    questions or concerns you may have regarding your present situation.  If we feel we will be able to help
    you, we will get the process moving immediately.  Conversely, if we do not think we could assist you, we
    will be upfront and let you know.

    Most policyholders do not know that the burden of proof is up to them.  The Shelley Group knows the
    insurance business inside &  out and is familiar with all procedures so we can work quickly to expedite
    your full and fair settlement.

  • When should I call The Shelley Group?
    The ideal time to call is immediately after the loss occurs.  It helps to have us involved from the onset
    so we can control all aspects of your claim from the very beginning.  With that being said, we CAN and
    DO become involved in the middle of a claim or even after the claim has been closed.  Most of the time
    we can re-open your claim and supplement for more money if discrepancy is found.

  • What if I recently received & cashed an insurance check?
    If you were not please with the amount, CALL US TODAY!  As long as you did not sign a claim release,
    cashing an insurance check does not permanently close your claim.  We can have your claim reopened
    and present supplemental documentation to your carrier.