You can protect your Home and
Business by employing Jeff Shelley, a
licensed public adjuster whose sole
responsibility is to serve you, the
insured.
Frequently Asked Questions
Shouldn't you have someone working on
your behalf?
What is FAPIA?
F.A.P.I.A. stands for the Florida Association of Public Insurance Adjusters.  Our organization consists of members and associate members that have joined together for the express
purpose of protecting the public and acting on their behalf as Consumer Advocates. To be considered for Membership, a person must be licensed Public Adjuster in the State of Florida.
To be considered for an Associate Membership a person, company or firm must conduct business that serves the best interests of Insureds and not that of the Insurance Companies.
F.A.P.I.A. also promotes professional education and a rigid code of professional conduct and ethics.
MEMBER
The  Shelley Group, Inc.   Jeff Shelley - Private Public Adjuster   Home Office: PO Box 480098  Delray Beach, Fl 33448
jeffshelley@theshelleygroupinc.com     Florida License #: D039972  South Carolina License #: 173213  North Carolina License #: 9947
When was the last time you read and understood the
insurance policy that covers your home or business?
  • Insurance policies are complicated and confusing.  All of the forms and
    paperwork required by the insurance company can be intimidating.  Our
    team of professionals has prior insurance company experience and will
    review your policy in detail.  The Shelley Group knows the insurance
    process inside and out.  Our Goal is to maximize your claim payout fairly
    and promptly.

How does a Public Adjuster get compensated?
  • There are no upfront fees.  We work on a contingency basis and our
    service fee is based on a small percentage of your claim settlement.  We
    sign a contract with you so you know exactly what to expect.  
    And remember... NO RECOVERY-NO FEE

What is the difference between Public Adjusters and
Insurance Adjusters?
  • There are three different types of insurance adjusters, two of which are
    hired by the Insurance Company.  The insurance adjusters are employed
    by an insurance company, while the independent adjusters are hired by
    the insurance company.  

  • Quite simply, a public adjuster represents the policy holder ONLY.  The
    Shelley Group is on your side working to ensure the insurance company
    pays you all the money you are entitled to.

  • It is always a wise decision to let The Shelley Group review your claim
    even after you have settled with your insurer.  Most of the time, we can
    re-open your claim and supplement for more money if discrepancies are
    found.

How do I know if I need my own Private Public Adjuster?
  • Feel free to call toll free, 1-877-714-6221 or email The Shelley Group
    with any information, questions or concerns you may have regarding your
    present situation.  If we feel we will be able to help you, we will get the
    process moving immediately.  Conversely, if we do not think we could
    assist you, we will be upfront and let you know.

  • Most policy holders do not know that the burden of proof is up to them.  
    The Shelley Group knows the insurance business inside &  out and is
    familiar with all procedures so we can work quickly to expedite your full
    and fair settlement.

What if I recently received & cashed an insurance check?
  • If you were not please with the amount, CALL US TODAY!  As long as you
    did not sign a claim release, cashing an insurance check does not
    permanently close your claim.  We can have your claim reopened and
    present supplemental documentation to your carrier.

When should I call The Shelley Group?
  • The ideal time to call is immediately after the loss occurs.  It helps to have
    us involved from the onset so we can control all aspects of your claim from
    the very beginning.  With that being said, we CAN and DO become
    involved in the middle of a claim or even after the claim has been closed.  
    Most of the time we can re-open your claim and supplement for more
    money if discrepancy is found.
* Hurricane Damage * Wind Damage * Water Damage * Flood Damage * Mold * Theft * Lightning  * Fire Damage * Smoke Damage
"...when disaster strikes, it may very well be
worth hiring a professional public adjuster as
your advocate in an insurance claim. These
adjusters specialize in combing over your
damaged property and your homeowners
policy, and they make sure the insurer
doesn't snake away from a valid claim.
Public adjusters many times are veteran
insurance company claims adjusters who
know how insurance companies operate and
have expertise in negotiating property claims
to make sure you get the most out of your
policy."

Public Claims Adjusters Offer a Valuable Service by
Terri Cullen  From The Wall Street Journal Online